Warranty Service Request
Gree products come with a comprehensive 6 years parts and labour warranty. As the Australasian distributor for Gree products, Beijer Ref Australia holds the warranty for all Gree products sold by us in the region.
We hold a full range of spare parts locally for all the models we distribute and have a skilled technical team at the ready to provide assistance with design, service and after sales support.
Before requesting repairs under the conditions of warranty, please check the following:
- Have you followed the product user manual trouble shooting advice in the event of an error in operation?
- Has a hard reset been performed to the unit (power/isolator switch to the air conditioner been turned off 30 mins)?
- Check the drains and filters clean/clear of any obstructions
- Check that batteries are replaced in the remote control
- Has the installer been contacted to check his installation?
Please ensure you have proof of purchase documentation before submitting your warranty claim.
Service Request Submitted
Thank-you for submitting a service request. One of our authorised warranty agents will be in contact with you shortly.
Please allow 3-5 business days before contacting us regarding your request.
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